Refund Policy

Mattresses:

  • Enjoy a 10-night free trial for Mattresses “Only Standard Sizes”. If you’re not satisfied, you can request an exchange within this trial period.

  • Customized mattresses are non-refundable and ineligible for returns or exchanges under any circumstances.

  • All mattresses come with a 6-10 year warranty against manufacturing defects, depending on the brand.

  • Standard Sizes:

    • 180 × 200 cm

    • 200 × 200 cm

    • 160 × 200 cm

    • 150 × 200 cm

Beds:

  • Covered by a 2-year limited warranty against manufacturing defects.

  • If a defect is found, we will inspect, repair, or replace the item at no extra cost.

  • Issues resulting from misuse, neglect, or customer-caused damage are not covered under the warranty.

Sofas:

  • Covered by a 2-year limited warranty.

  • Manufacturing defects will be assessed, and if confirmed, we will manage collection and repairs.

  • Customer-caused damage is excluded from the warranty.

Wooden Furniture:

  • All wooden furniture comes with a 2-year warranty against manufacturing defects.

Bedding & Accessories:

  • Due to hygiene reasons, bedding items are non-returnable and non-exchangeable.

Return Conditions:

  • Products must be in their original condition and packaging to be eligible for return or exchange.

Refund Terms:

  • The refund process may take 15-25 business days.

  • VAT (Value Added Tax) and merchant charges will be deducted as per the company policy.

Payment Terms:

  • Full payment is required before manufacturing or delivery can begin.

Postponement Charges:

  • If delivery is postponed beyond the agreed date, additional charges may apply, as determined by the company.

Non-Refundable Orders:

  • Custom-made and non-standard orders are non-refundable under any circumstances.

📝 Important Notes

  • All sales are final except where noted above (e.g., mattress trial, warranty coverage).

  • Customers are strongly encouraged to review all product details, measurements, colors, and specifications carefully before making a purchase.

  • Warranty claims are handled on a case-by-case basis, and the final decision lies with Antalya for Furniture LLC management.

  • We are not liable for incidental or consequential damages arising from product use.

📞 Need Assistance?

For return requests (where applicable), warranty claims, or product concerns, please contact our Customer Support Team:
📧 contact@antalyahome.ae
📞 050 555 4923