SUMMER SALE - 25 TO 75% OFF
Refund Policy
Mattresses:
Enjoy a 10-night free trial for Mattresses “Only Standard Sizes”. If you’re not satisfied, you can request an exchange within this trial period.
Customized mattresses are non-refundable and ineligible for returns or exchanges under any circumstances.
All mattresses come with a 6-10 year warranty against manufacturing defects, depending on the brand.
Standard Sizes:
180 × 200 cm
200 × 200 cm
160 × 200 cm
150 × 200 cm
Beds:
Covered by a 2-year limited warranty against manufacturing defects.
If a defect is found, we will inspect, repair, or replace the item at no extra cost.
Issues resulting from misuse, neglect, or customer-caused damage are not covered under the warranty.
Sofas:
Covered by a 2-year limited warranty.
Manufacturing defects will be assessed, and if confirmed, we will manage collection and repairs.
Customer-caused damage is excluded from the warranty.
Wooden Furniture:
All wooden furniture comes with a 2-year warranty against manufacturing defects.
Bedding & Accessories:
Due to hygiene reasons, bedding items are non-returnable and non-exchangeable.
Return Conditions:
Products must be in their original condition and packaging to be eligible for return or exchange.
Refund Terms:
The refund process may take 15-25 business days.
VAT (Value Added Tax) and merchant charges will be deducted as per the company policy.
Payment Terms:
Full payment is required before manufacturing or delivery can begin.
Postponement Charges:
If delivery is postponed beyond the agreed date, additional charges may apply, as determined by the company.
Non-Refundable Orders:
Custom-made and non-standard orders are non-refundable under any circumstances.
📝 Important Notes
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All sales are final except where noted above (e.g., mattress trial, warranty coverage).
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Customers are strongly encouraged to review all product details, measurements, colors, and specifications carefully before making a purchase.
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Warranty claims are handled on a case-by-case basis, and the final decision lies with Antalya for Furniture LLC management.
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We are not liable for incidental or consequential damages arising from product use.
📞 Need Assistance?
For return requests (where applicable), warranty claims, or product concerns, please contact our Customer Support Team:
📧 contact@antalyahome.ae
📞 050 555 4923